Help Center

The basics of creating your MOVO account, verifying your phone, and getting the app working the way you want on your device.

• How do I create a MOVO account?

  Download MOVO from the App Store or Google Play, enter your phone number, and confirm the one-time code we send you by SMS. Add your name, a profile photo, and you are in.

• Which devices does MOVO support?

  MOVO runs on iOS 15 and later and Android 10 and later. The web app at movochat.com is currently for marketing, investors, and account recovery — full chat on web is on the roadmap.

• How do I move MOVO to a new phone?

  Install MOVO on your new device, sign in with the same phone number, and verify the one-time code. Your regular chats, contacts, and wallet balance will sync automatically. Secure Mode chats need to be restored from your device backup.

• How do I change my phone number?

  Open Settings, tap Account, then Change number. You will need access to both the old and new phone numbers to complete the change without losing history.

Everything about sending messages, media, and MOVO's built-in real-time translation between more than 40 languages.

• How does MOVO translate my messages?

  Every message you receive can be translated on demand into your preferred language. Translation runs on MOVO's self-hosted Argos engine — your text is never shared with third-party AI vendors.

• Can I set a default translation language per chat?

  Yes. Open the chat, tap the header, then Translation preferences. You can pin a target language for that conversation or let MOVO auto-translate incoming messages that are not in a language you already speak.

• What is Secure Mode?

  Secure Mode is an opt-in end-to-end encryption layer for any one-to-one chat. When enabled, message content is encrypted on your device and only the recipient can decrypt it — MOVO cannot read the content and cannot recover it if you lose your device.

• How do I clear a chat history?

  Long-press the chat in the chat list, choose Clear chat, and confirm. Clearing removes messages from your device; it does not delete them for the other participant.

One-to-one and group voice and video calls, audio rooms, and how MOVO handles quality on slower connections.

• How do I start a voice or video call?

  Open a chat and tap the phone or video icon at the top. For group calls, open a group and start a call from the header — anyone in the group can join.

• What is an audio room?

  Audio rooms are live, drop-in voice conversations hosted inside a community. Members can listen, raise a hand, and be invited on stage by the host.

• How does MOVO handle slow connections?

  MOVO automatically drops video quality, then video entirely, before it drops the audio. If your connection is too weak for voice, we surface a warning instead of failing silently.

• Are calls recorded?

  No. MOVO does not record voice or video calls. Audio rooms may be recorded by the host if they explicitly enable recording, and a badge is shown to everyone in the room when that is happening.

How to join, run, and moderate communities — MOVO's larger public and private spaces built around a shared interest or place.

• What is the difference between a group chat and a community?

  A group chat is a single conversation with a small circle. A community can hold many rooms, audio rooms, posts, and events, with roles and moderation tools designed for larger memberships.

• How do I create a community?

  Tap the Communities tab, then the plus icon. Give it a name, choose a category and visibility (public or private), and set a first room.

• How does moderation work?

  Owners can appoint admins and moderators. Moderators can pin posts, remove content, mute or remove members, and receive escalations for reports made by members.

• Can I run a paid or invite-only community?

  Yes. Private communities restrict membership to invites and approved requests. Paid communities are coming soon and will use MOVO Wallet for subscriptions.

MOVO Wallet holds your fiat balance, MCoin (MOVO's in-app currency), and links to self-custodied crypto. This section covers deposits, withdrawals, and everyday spending.

• How do I top up my wallet?

  Open Wallet, tap Top up, and choose card (via Stripe), bank transfer where available, or crypto deposit. Card top-ups clear in seconds; bank transfers take one to two business days.

• What is MCoin?

  MCoin is MOVO's in-app digital value used for rewards, tips, small purchases, and creator monetization. It is not legal tender and its conversion rate is set by MOVO. See the Terms for the full definition.

• Where are my crypto assets held?

  MOVO uses a self-custodied HD wallet — the private keys are generated and stored on your device, protected by biometrics. MOVO cannot move your crypto without your device, and cannot recover it if you lose your recovery phrase.

• How do I withdraw to my bank?

  Open Wallet, tap Withdraw, choose Bank, and pick a verified beneficiary. You need to have completed KYC to withdraw fiat. Withdrawals typically settle in one to three business days depending on your country.

• What are the fees?

  Sending money between MOVO users is free. Card top-ups, crypto network fees, and cross-border withdrawals carry a fee that is always shown before you confirm.

How buying and selling works on MOVO Market — across Real Estate, Vehicles, Electronics, Fashion, Home, Digital, Services, Local, and Other.

• How do I list an item?

  Open Market, tap the plus icon, pick a category, add photos and a description, set a price, and publish. Listings are searchable within seconds.

• How does escrow work?

  For eligible categories, buyer funds are held in MOVO escrow until the buyer confirms delivery or a default release window passes. Either side can raise a dispute during that window.

• What happens if there is a dispute?

  Open the order and tap Open dispute. Both sides can upload evidence — messages, photos, receipts. MOVO reviews the case and issues a final decision, which may be a full refund, partial refund, or release to the seller.

• How do reviews work?

  After an order completes, both buyer and seller can leave a rating and a short written review. Reviews are permanent once the response window closes.

MOVO runs an investor portal at movochat.com/investors for existing and prospective backers. This section answers the most common access and onboarding questions.

• How do I apply to invest?

  Visit movochat.com/investors and tap Apply. You will register, verify your email, and complete a short suitability questionnaire before we open the KYC wizard.

• What documents do I need for KYC?

  A government-issued photo ID (passport, national ID, or driver's licence), a recent proof of address, and — for higher tiers — a proof of source of funds.

• How long does KYC take?

  Most files are decisioned within one business day. Complex cases (multiple citizenships, corporate applicants) can take up to five business days.

• Where can I see my holdings?

  Sign in at movochat.com/investors. Your dashboard shows current holdings, active rounds, documents, notifications, and payout history.

If your question is not answered above, we would rather hear from you than have you guess. Support runs seven days a week and typically replies within one business day.

• What is the fastest way to reach a human?

  Email support@movochat.com from the address on your account and describe the issue in one or two sentences. Screenshots help.

• How do I report a security issue?

  Email security@movochat.com. See our Security page for the responsible-disclosure policy and what to include in the report.

• How do I report abuse or a scam?

  Long-press the message, tap Report, and choose a reason. For urgent cases, also email support@movochat.com so a human can review it directly.

• How do I close my account?

  Open Settings, tap Account, then Delete account. You have a 7-day grace period to cancel before deletion becomes permanent.